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Virtual help is virtually useless

Written by maryp posted on Tuesday, September 30th, 2008

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Oh man….we’re cracking up reading some of these online “experts” who are trying to diagnose BMW repair problems, (online, without knowing or inspecting the conditions of the car). Right now, my favorite is the one that answers; “…oxygen sensors rarely fail in BMW’s”. (note: This is after a DIY has changed about 5 other components…and the problem is not solved).

The above response tells me that #1, this is a tech, (or maybe not a tech?), who doesn’t work on too many BMW’s…. or doesn’t work on any BMW’s that have mileage higher than 60K or, he just never replaces them, (as BMW specifies). Chances are though, he looks like the good guy, (after all he is cheap). And you’ll want to “trust” him, “after all, …it doesn’t seem like he is suggesting too much”.

Fast forward a few thousands of miles later, when your catalytic converter fails, (or another problem arises), and you have to take your BMW to a real shop. Now, the tech who discovers your new problem, (caused by your failure to follow scheduled maintenance), has to be the bearer of bad news. But, now you don’t even remember that online mechanic! Now, you are upset with the person who is telling you the facts. And, all of a sudden, you don’t want to trust them.

How is this logical?

People are paying $30.00 or so for these on-line junk answers. (This is almost as bad as “Lose 20 lbs in 10 seconds!..call or e-mail and just pay us $30 bucks”)!

It is pretty amazing. People will pay an online “mechanic” to hear some vague explanation that will not help them solve the problem. But, it’s “cheap” and maybe that’s what they wanted in the first place. Don’t you and your BMW deserve better? (…..now about losing that 20 lbs…..)

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