The times they are a changin’….
The year end will be upon us soon and we are reviewing what vendors work for us to help bring you the best value possible. In looking at those expenses, we have made the decision to terminate our affiliation with AAA. We know that to many people the AAA sign is one that conveys trust. In being an “Approved Auto Repair” for AAA, they come in and inspect our licenses and be sure that we keep a minimum amount of insurance. We were hoping that by being part of their program (which was expensive to us) it would bring us more clients, but it did not.
What you can know is that nothing is changing here. We still have all of our licenses up to date, (which is always our responsibility) and yes, we are insured. Because of our various licenses we are inspected by CA Dept of Consumer Affairs, Bureau of Automotive Repair, Dept of Environmental Health and the list goes on, and on! You can be sure that we will always give you the best service possible, and that we keep our training current. We would have loved that our investment in the AAA program would have worked for us, but we are trying our best to keep the costs in line with our ever increasing expenses. We want to continue to give you the best value for your money, every day.
For that same reason, we have terminated our relationship with the Better Business Bureau. We have been a member of theirs for many decades, with only 1 (successfully resolved) complaint. Like AAA, the BBB is a great organization, but we can no longer justify the expense. In analyzing our web traffic, it is not a good value for us. In the rare event of any complaint or dissatisfaction, PLEASE tell us first -give us the chance to stand behind our great warranty and guaranteed satisfaction.
As the Internet world swirls around us, there are numerous ways to reach our customers. We hope that you are enjoying the email reminders and surveys from us (via Intuit DemandForce, inc) and that you continue to use our easy appointment scheduler on our web site www.thedrivingmachine.com
For 32 years we have worked daily to be the best place for you to have your German Autos serviced, maintained, repaired in and out, bumper to bumper. Please, if you need us, call us or go online to www.thedrivingmachine.com first.
We will be here for you!